We believe in clear communication and no surprises. Here is a simple summary of how our practice works.

Care Model

• We provide pediatric care through home visits and telehealth.
• We are not an emergency service. For emergencies, call 911.
• There is no walk-in clinic. All visits are scheduled.

Billing

Commercial Insurance (BCBS, UHC, Cigna, etc.)

• Insurance is billed first.
• You are responsible for copays, deductibles, and coinsurance assigned by your plan.
• A card on file is required for commercial insurance patients.
• Late cancellations and no-shows may result in a fee.

Self-Pay

• Payment is required before the appointment.
• A card on file is required.
• Late cancellations and no-shows may result in a fee.

Medicaid

• Medicaid is billed directly.
• No card on file is required as a condition of care.
• No cancellation or no-show fees are charged.
• We ask that families cancel as early as possible so another child can use that visit time.

Telehealth

• Telehealth works well for many common concerns.
• A reliable device and internet connection are needed.
• Some conditions require an in-home or emergency evaluation.

Communication

• Messages are answered during business hours.
• Text and portal messages are not monitored 24/7.
• Do not use messaging for emergencies.

Privacy

• Your child’s medical records are protected under HIPAA.
• We do not sell patient information.
• Clinical photos are used only when medically necessary and stored securely.

Teen Confidentiality

• Illinois law allows certain confidential services beginning at age 12.
• We support appropriate teen privacy while keeping parents informed within legal limits.

Accessibility

• Accommodations and interpreter services are available upon request.
• We work to ensure equal access to care.

Pediatric House Calls in Chicago, Oak Park & River Forest, IL and Surrounding Communities.

If you have further questions, call or text us at 708-719-9954